Family Engagement Officer

Contract type: Permanent
Work pattern: 40 hours per week, Term Time + 5 Staff Training Days + 120 hours during school holidays (42 weeks)
Salary information: Grade 5, £31,156 - £33,000 per annum (dependent on experience)
Start date: ASAP

We are seeking to appoint to a brand-new position: Family Engagement Officer to help our dedicated team to strengthen home-school relationships, support attendance and wellbeing and assist our families in navigating systems and services that impact their children’s lives. 

What you’ll do:

• Build trusting, respectful relationships with parents and carers.
• Support families in understanding and engaging with EHCPs and support plans.
• Promote attendance and tackle persistent absence with empathy and professionalism.
• Work as part of a multi-agency team including therapists, safeguarding staff, and external professionals.
• Facilitate inclusive parent forums, workshops, and informal support opportunities.
• Champion parent voice and inclusive communication across the school.

What we’re looking for:

• Experience supporting families, ideally in an education or SEN setting, but any relevant experience welcomed.
• A strong understanding of the challenges faced by families of children with severe and complex needs.
• A confident, empathetic communicator who builds positive relationships & maintains professional boundaries.
• Knowledge of safeguarding and family support frameworks.
• Organised, flexible and ready to take initiative in a developing role.

In return we can offer you:

• An inclusive and supportive work environment.
• Continuous Professional Development opportunities (CPD) and career progression.
• A Comprehensive Employee Assistance Programme – access to confidential support 24/7.
• Free parking available on site (or nearby access to Metropolitan and Piccadilly Lines and bus services).
• Enjoy paid morning and lunch breaks.
• Free tea, coffee and milk provided with onsite lunches purchasable from our talented catering team.
• 10 weeks off per year, during school holidays, with your salary being paid in 12 equal instalments.
• The opportunity to be part of a rewarding community with a fantastic group of children and young people at the heart of everything we do.

If you have any questions, please email us at the following address: recruitment@pieldheathschool.org.uk.

Closing date: 23 February 2026 at Midnight
Further information: Please note we reserve the right to close this vacancy before the date shown if sufficient applications are received. Please submit your application as early as possible if you are interested in this position.